Our Services

Root Employee Net Promoter Score (√eNPS)

√eNPS is an employee satisfaction measurement tool developed by The Fourth Wall. Unlike traditional eNPS methods, √eNPS goes beyond a simple satisfaction rating and explores the underlying causes of satisfaction within the sociocultural context of the workplace. By taking into account the environment and the culture of the company, √eNPS provides leaders with a comprehensive understanding of their employees and enables them to develop targeted strategies based on data and contextual insights. This advanced approach addresses the limitations of traditional eNPS by offering a deeper understanding of employee experiences and empowering organizations to create a more engaged and satisfied workforce.

√eNPS offers several benefits for organizations:

  • Deeper Insight: √eNPS provides a holistic understanding of employee satisfaction by analyzing underlying causes within the sociocultural context.

  • Contextual Understanding: √eNPS considers the company's environment and culture, helping leaders identify how specific factors influence employee sentiment and make informed decisions.

  • Targeted Strategies: √eNPS enables leaders to develop tailored engagement strategies based on detailed insights, addressing areas important to employees.

  • Cost Reduction: Engaged employees are more productive and have lower turnover, resulting in cost savings related to recruitment, training, and onboarding.

  • Improved Employee-Customer Interactions: Engaged employees establish positive relationships with customers, displaying empathy and problem-solving skills, leading to enhanced interactions.

  • Reduced Employee Turnover: √eNPS helps identify causes of dissatisfaction, promoting higher engagement and reducing turnover costs.

  • Positive Organizational Reputation: Engaged employees contribute to a positive culture, attracting top talent and enhancing the organization's brand, positively impacting customer trust and satisfaction.

√eNPS simplifies the process by offering:

  • Collaborative survey design with stakeholders.

  • Clear data visualizations, including demographic breakdowns.

  • Regular updates on dissemination progress.

  • In-depth analysis of factors impacting satisfaction using Structural Equation Modeling (SEM).

  • Psychographic clustering of employee groups (promoters, passives, detractors) using Fourth Wall Cygnus - our machine learning tool.

  • Sociocultural insights into employee behaviors influenced by social and cultural factors.

  • Identification of trends and actionable opportunities through case studies and best practices.

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Research Analysis

We assist our partner companies and consultants deliver research-driven services to their own clients or departments by providing technical support in doing research analysis.

For companies and consultants:

  • Market Research

  • Macroeconomic and industry briefings

  • Organizational Research

  • Thought leadership research

  • Feasibility Study

People Analytics

We study people’s attitudes, needs, and aspirations through the behavioral science approach, processed by machine learning models.

For Organizations:

  • Leadership Adapting Capabilities

  • Employee Value Proposition

  • Learning and Capability Assessment

  • Leadership Profiles

  • Employee Work Profiles